Refund & Return Policy
We value customer satisfaction and aim to provide high-quality printing and printer setup services. Please review our refund and return policy carefully.
Custom Printing Orders
Since most of our products are custom-made, all banner printing, logo printing, poster printing, flex printing, and photo printing orders are generally non-refundable once production has started.
Damaged or Incorrect Orders
If you receive a damaged, defective, or incorrect printed product, please contact our support team within 48 hours of delivery. We may offer a replacement or refund after reviewing the issue.
Design Approval Responsibility
Customers are responsible for reviewing and approving artwork, spelling, colors, sizes, and design details before printing. We are not responsible for customer-approved errors.
Printer Setup & Technical Support
Refunds for printer setup or technical support services may only be considered if the service could not be delivered due to technical limitations on our side.
Order Cancellation
Orders may only be canceled before production or processing begins. Once printing or service work has started, cancellation requests may not be accepted.
Return Eligibility
Returned products must be unused and in original condition where applicable. Customized printed products may not qualify for standard returns.
Refund Processing Time
Approved refunds are usually processed within 5–10 business days, depending on the payment provider or banking institution.
Shipping Costs
Shipping charges are generally non-refundable unless the return is due to our error or a damaged product issue.
Contact Us
If you have questions regarding refunds, returns, or damaged orders, please contact our customer support team through our Contact Us page.